Support

We're happy to help you get set up and watching.

Fastest ways to reach us. Most questions are answered on this page and in the FAQ. If you still need a hand:

A quick reminder before you start: Cobalt is a player only. You'll need your own IPTV playlist (an M3U URL) or Xtream Codes login from a provider you already subscribe to. We can't supply those.

Install guides

Android phone & tablet

Easiest via Google Play once Cobalt is live there. To install the build we send you:

Request early access — we'll email you the latest .apk to download on your device.
Tap the downloaded file. If prompted, allow your browser or file manager to "Install unknown apps".
Tap Install, then Open.
Add your account: choose M3U or Xtream, paste your playlist URL (or host / username / password), and load.

Android TV / Google TV

Once we've sent you the APK, use the Downloader app or Send files to TV to install it:

Install "Downloader" (by AFTVnews) from the Play Store on your TV.
In Downloader, enter the APK link we emailed you and let it download.
When it finishes, choose Install. Allow Downloader to install apps if asked.
Alternative: use "Send files to TV" to push the APK from your phone on the same Wi-Fi.
Open Cobalt and add your M3U or Xtream account. Everything is D-pad navigable.

Windows

Once we've sent you the Windows build (a .zip):

Right-click the downloaded .zip → Properties → tick Unblock → OK. (This clears the "downloaded from the internet" flag.)
Extract the whole folder somewhere permanent, e.g. C:\Program Files\Cobalt.
Run cobalt.exe. If SmartScreen appears, choose "More info" → "Run anyway".
Add your M3U or Xtream account, then enter your license key (below) to unlock.

Enter a license key

For Windows and other direct installs, unlock the app with the key we send you:

Open Cobalt and go to Settings.
Find License (or the "Enter key" / unlock prompt).
Paste your license key exactly as sent and confirm.
It validates on-device and unlocks immediately — no account needed.

Don't have a key yet? Email support and we'll send one. Keys are free during launch.

Common issues

"Nothing loads after I add my account." Double-check the playlist URL or Xtream host/username/password for typos, and confirm your subscription is active with your provider. Try loading it in a browser to confirm the link works.
"Live channels keep buffering or spinning." The fix that helps most often is Settings → Stream format → HLS (.m3u8) instead of the default MPEGTS (.ts). HLS loads the stream in small pieces rather than one long connection, so it copes far better with a slow connection — or with a provider whose servers are in another country. Also turn on Settings → Smooth tune-in, which buffers more video before playback starts. If only some channels stall while others on the same account play fine, that points to your provider rather than the app.
"My favorites/buckets disappeared after reinstalling." Use Backup & Restore in Settings before reinstalling, then restore the exported file afterwards.
"Remote focus feels stuck on TV." Every screen is D-pad navigable — use the directional pad and the back button; long-press often opens extra actions.

Still stuck? Email us with your device model, platform, and a short description (and a screenshot if you can) and we'll help.